Agentic AI & AI engineering in Sri Lanka

Paralox Media designs and builds agentic AI in Colombo, Sri Lanka: AI agents that answer, qualify and act on WhatsApp, the web and email, automations that run your workflows, and the software they live in, with the access controls you set. Rated 5.0 on Google from 11 reviews.

Proof

  • ExxonMobil: Vendor portal we built for PNG Embroidery: ordering, quotations, invoicing and CRM
  • Ace+: Mobile-first e-commerce store rebuilt for a Sri Lankan electronics retailer
  • 4 in 1: AI, engineering, media and growth in one team, so agents ship with the product
  • 5.0★: Rated on Google from 11 reviews

Agentic AI: AI agents for sales, support and operations

Agents that read the message, look up your data, take the next step and hand over to a person with the context attached: on WhatsApp, Instagram, web chat and email.

  • Customer and sales agents on WhatsApp and web
  • Lead qualification and booking
  • Knowledge assistants on your documents
  • Multi-step agents that use your tools
  • Human handover with the full conversation
  • How our agents work, step by step

AI engineering: Automation, integrations and software

The engineering behind the agents: workflows between your CRM, sheets and inboxes, language models connected to your systems, and the portals and apps that bring it together.

How we work

  • Pick one task: We find one repeated task worth automating and agree what success looks like.
  • Map the data: We map the tools, documents and systems the agent needs, and what it must never see.
  • Build the agent: We build and connect the agent, with clear rules for when it acts and when it hands over.
  • Test with your team: Your team tries it on real cases; we tune answers, steps and handovers.
  • Launch and measure: We go live on your channels and report on the numbers that matter: replies, leads, time saved.
  • Extend: Once one task runs well, we add the next, on the same foundation.

Why Paralox for agentic AI

  • Agents that act: Not just chatbots: agents that look things up, take steps and hand over to people.
  • Real engineering: The same team builds the portals, stores and integrations the agents run on.
  • Your data, your rules: Access controls you set, and a clear record of what the AI can and cannot see.
  • Measured results: Reports against replies, leads, bookings and time saved, not vanity numbers.

Agentic AI, answered

  • What is agentic AI?: Agentic AI is AI that does not just answer but takes action: it reads a request, looks up the information it needs, uses tools such as your CRM or calendar, completes the next step and knows when to hand over to a person. Paralox Media builds agentic AI for businesses in Sri Lanka.
  • Who builds AI agents in Sri Lanka?: Paralox Media is an AI engineering company in Colombo, Sri Lanka that builds AI agents for WhatsApp, Instagram, web chat and email, plus the automations and software they connect to. The same team builds websites, portals and e-commerce, so agents fit into your existing systems.
  • What is AI engineering?: AI engineering is building AI into real software: connecting language models to your data and tools, designing the workflows and guardrails around them, and running them reliably. It is the difference between a demo and an AI system your team can depend on.
  • Can an AI agent work on WhatsApp?: Yes. We build agents that answer enquiries on WhatsApp, qualify leads, share prices and availability from your data, book appointments and hand over to your team with the conversation attached.
  • Is our data safe with an AI agent?: We set access controls with you, connect the agent only to the data it needs, and keep a clear record of what the AI can and cannot see. Sensitive actions can always require a person to approve them.
  • How do we start?: With one task your team repeats every day. We scope it, agree the cost and timing in writing, build it, test it with your team and measure the result before adding the next.

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